And so the calls Along with the timing are merely for exciting? I sat in this article All day long ready, he at last arrived at four:30. He said he instructed Empire he can be in this article late afternoon to ensure that implies they ended up lying to me.
I don't have any self confidence in the installers that were below so I would like a complete new crew and not only do I count on but I demand from customers a credit history for time, aggravation and the incompetence demonstrated by the staff thus far because of the aggravation and time squandered. My husband functions evenings and now has to remain up once again for this day of set up that should have been finished.
It's possible you'll email your problems and phone info to customersupport@ empire-today.com, and we’ll forward your message to our Human Resources Division.
– Chicago/Milwaukee customer service known as me in 3 days and remaining a voicemail. I referred to as back again and still left a voicemail for them. Following 3 days I termed and left A further voicemail. A few a lot more times when by with out a return simply call and I decided to contact the main customer service line. The Woman I spoke with tried out to reach an individual but was only equipped to leave a voicemail. Following a few more days I once more named customer service and questioned them to escalate as I was losing my time, acquiring no response and extremely discouraged.
We all know skipped appointments is often annoying, and we’d like to handle your fears ASAP. Unfortunately, we’re not able to Identify your account. Be sure to e-mail us at customersupport@ empire-today.com with both equally your account and contact information and facts. We anticipate Listening to from you!
November 6, 2017 at 5:07 pm Update number three. Have to depart a different review for the reason that remarks because opinions inside of past types received’t get checked out. The installers lastly confirmed up and didn’t have any materials! They reported they didn't deliver glue or and in the underlayment. Also commented that they didn’t even have the correct vinyl. When they depart I have a simply call from my nieghbor they spilled a thing in my driveway and still left a very good dimension gouge in it once they attempted backing out Together with the wheel chocked.
June twenty five, 2018 at 7:28 am There’s an worker Tony Butterfield, who was once within the Philadelphia industry and it has considering the fact that transferred towards the San Diego market, who’s educating revenue reps an unethical means to gather the self gen reward as type of a means within the principles. If a single staff Is that this unethical tends to make a single marvel how he can be truthful and provides a customer the most beneficial price rather then jogging a scam on them whilst around the phone with the income rep coaching him/her along.
​To stay away from anymore heartache and disappointment from Empire Today, I sense the same as Don and concur along with his electronic mail. you should make reference to Don’s 8th paragraph of his e-mail. Â
They have scammed the wrong shopper and the remainder of you should get up and end purchasing their lies.
Update on tile situation….we felt that considering that we have to re-do the bathrooms ourselves, we do not want any Section of Empire coming to setup new baseboards to fix damages. We would like very empire today reviews little additional to perform with Empire Flooring, their deficiency of customer service, nor their installers.
I then requested the gross sales man or woman to provide me a estimate on 2 rooms after which you can later on I decided to do a third room. Again I waited 5 times to get a salesman out to measure the 3rd room. Effectively Obviously I needed to evaluate the home myself and phone it in the Salesman Myself, simply because he did not present up on numerous instances. I called the So Named Service department, and I used to be put on maintain although they tried to figure items out, I waited so long I just hung up the phone. Installation:
We apologize on your expertise and regret to listen to you had been unsatisfied. We’ll be even more investigating your concerns, and we’ll be in connection with you soon.
The next bathroom isn’t much improved, lacking and sloppy grout and chalking function, chips on both sides from the bathroom and full of grout, chalking utilized to fill in from in which the Bed room base board ends plus the tile baseboard begins because of the unfinished operate.
We understand that this subject has long been irritating for yourself, and we regret to hear that you've however to acquire your refund. We’ll more review your issues, and we’ll be in contact along with you soon.