I eventually arrived at a supervisor soon after sixteen calls and so they appeared incredibly valuable BUT Once more, Nobody SHOWED for the appointment time for you to fix the carpet. No-one will return a contact and After i get in touch with no supervisor is ever accessible so listed here I'm. Your customer help is appalling. This is my past effort and hard work for someone in your team to choose accountability and repair the condition in advance of claimed to your BBB and extra up coming Techniques are taken.
They Lower The brand new carpet out in my driveway and introduced it in piece by piece, home by area. As I just had my walls painted, I went upstairs following several hours and reported to your lead male, what come about to my freshly painted partitions. His reaction was oh that was there. I stated no it wasn’t as you'll be able to tour my household and find out all walls were freshly painted with NO marks. He apologized then despatched his exercise to his van to get a little something to wash my partitions. Very well my partitions went from the product to pink coloring because the chemical striped the paint. He then apologized once again and explained I’m sorry are you satisfied with the carpet career And that i explained to him no and my partner signed our agreement UNDER PROTEST. These laborers are outside the house individuals who are not Skilled and may be screened ahead of coming into customers properties.
We fully grasp your irritation, and we’re sorry to recognize that you ended up inconvenienced by these concerns. We’ll further look into your issues, and we’ll be in connection with you soon.
The foot site visitors currently being myself and my husband, as well as a medium-sized Canine. Aspect Be aware: The tiny linen closet within the corridor was not performed, I do not know why. I failed to even discover till my mom pointed it out. How on earth would they not do a tiny linen closet? Would which have been A further $a hundred?
12/6/2017 Wednesday Known as customer service again yet again waiting around on supervisor to get online Janice transferred me to Lisa in this article in Philly and now Justin is hunting down my paper work and they're declaring the crew on Monday did not submitted the paper do the job I nevertheless want my money back and I need this resolved this weekend. Not one person understands which i can not use my kitchen for cooking as every thing from my living room and dining room is in my kitchen.
Thank you for bringing your concerns to our attention. We’ve received your e mail, and we’ll be in touch along with you shortly to debate your carpet issues.
The installer showed and with a little bit of waiting around, he claimed he didn't have sufficient carpet. The measurements from the salesman was off.
We’ve read through your publish, and we’re disappointed to listen to that your worries haven't been answered. We’ll be in touch with you Soon To find out more, and start working on the resolution.
April 27, 2018 at eleven:sixteen am I have experienced the WORST expertise with Empire And that i will never advocate nor make use of them for my personal or rental’s as I've previously… The very first issue was we ended up all established to move into our residence on Tuesday April 16th due to the fact Empire would then be performed Using the carpet put in together with the tile while in the kitchen… Nicely the day of carpet put in they cancelled. this now has established us back each week due to the fact we were being instructed the carpet required to go in prior to the tile… So now we experienced to pay for A different week hire along with storage. Following issue,, So now they say they should tile 1st mainly because carpet installers had been booked, we stated wonderful. Tile was to become carried out on twenty first and carpet to the 23RD.. When they arrived to setup the tile, they recognized our sales gentleman claimed it absolutely was reviews of empire today laminate that wanted taken up, when in reality it absolutely was ceramic.
We know delays are annoying, and we sincerely apologize with the inconvenienced that this has caused. We’ll be adhering to up along with you Soon to even further examine the completion of your installation.
The same way I function I need them to operate. Anything is not intending to work. I would like resolution. eight/fifteen time is of your essence. I have emailed customer service, spoke to manager. I need assist and new crew out tomorrow. Empire has my funds but I don't have an mounted ground!
– Installation working day two: The is effective ended up outstanding and labored particularly difficult. It had been crystal clear they did not would like to come back One more working day even though, and ended up ending all over 9:30 PM, which was A significant inconvenience to may well relatives with two youthful kids.
Once the carpet was set up I felt the primary difference inside the padding. What she didn't point out was that the new padding was INFERIOR towards the padding I'd at present. It felt as if I had been going for walks on cement. It is apparent within the images I took of the ground molding as well as stair molding thehorizontal strains as the carpet was so much lessen.
The crew Came And that i could have not questioned for any nicer crew. They came which has a smile on their deal with and did the get the job done and where so Expert and cleaned up every thing. They moved the Large TV for us and helped go some home furnishings. Wonderful Crew!!!!